---
title: "Backup Failures"
canonical: "https://sesame-software-documentation.refined.site/space/bandr/386531350/Backup%20Failures"
format: markdown
---
If your backup fails to run or complete successfully, follow this checklist to help identify and resolve the issue.

### ✅ Backup Troubleshooting Checklist

- **View Logs:**  
Check system logs for detailed error messages and stack traces that can indicate what went wrong.
- **Review Command Line Output:**  
If running B&R from the command line, review the output for any warnings or failure messages.
- **Check the Error Page:**  
Review the **Error Page** or **Global Error Page** in the interface for any flagged issues.
- **Verify All Connections:**  
Ensure database and Salesforce connections are valid and correctly configured.
- **Confirm Object Availability in Salesforce:**  
Make sure the objects you're attempting to back up still exist and are accessible in the connected Salesforce org.
- **Validate Permissions:**  
Confirm the Salesforce user account has appropriate permissions to access the selected objects and metadata.

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> ℹ️ If you’ve gone through the checklist and are still experiencing issues, please [contact our support team](https://sesame-software-documentation.refined.site/space/bandr/386334743/Where+to+Get+Support) for further assistance.