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title: "Where to Get Support"
canonical: "https://sesame-software-documentation.refined.site/space/bandr/386334743/Where%20to%20Get%20Support"
format: markdown
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At Sesame Software, support isn’t a tiered offering - it’s a partnership. Whether you're a small team or a global enterprise, you’ll receive the same high level of care and technical expertise.

### 📞 Always-On, Direct Support

We provide **24/7/365 support** - no call centers, no runaround. You’ll connect directly with our U.S.-based technical staff who know the product inside and out.

- **Phone support:** Available anytime, day or night
- **Email support:** Expect a response within 1–2 hours; never more than 8 hours, even after-hours
- **Live webinars:** Often used to resolve more complex or hands-on issues in real time

### 🧠 Team-Based Expertise

Our support engineers work as a collaborative team, offering not just fixes but education. We don’t just tell you what to click; we explain **how it works** and **why it matters**, so you can build long-term confidence in managing your environment.

### 🌍 Built for Global Teams

We accommodate all time zones and off-hours needs to support teams worldwide. No matter where you are, expert help is always within reach.

### 🚀 Fast Resolution

- Most issues are resolved quickly with a live session
- Code-related fixes are typically delivered within days

### 🙋 How to Reach Us

- **Phone:** [+1 (408) 550-7999](#)
- **Email:** [support@sesamesoftware.com](mailto:support@sesamesoftware.com)